01803 762729 
NHBC Buildmark Warranty 
Pavilion is a registered NHBC developer with an A1 rating. We design and build in accordance with current Building Regulations and also to meet the standards required by NHBC in order to issue the new property with a Ten year Buildmark Warranty. NHBC is the UK’s leading consumer protection organisation for new home construction. 
For the first Two years of the warranty Pavilion and NHBC cover you against physical damage to your home should this be caused by a defect which results from failure to meet NHBC standards. For the remaining years (Three to Ten) NHBC provide insurance cover for the full cost of physical damage caused to the home by a defect in the structure of the building (exclusions and limitations apply, see Buildmark documents). 
The Buildmark Warranty Offer will be passed to the buyer’s solicitor who will complete the relevant details and return this to NHBC in order for the Warranty to take effect. Upon legal completion a copy of the NHBC Guide To Your Home will be given which details important information regarding the new property along with procedures guidance and contact information. 
Resolution Service 
In addition NHBC may also provide a Resolution Service. This can resolve many issues between owners and builders in connection with the details of the Buildmark Warranty, however, exclusions and limitations do apply (see Buildmark documents). 
Consumer Code For Home Builders 
As well as protection under Buildmark, home buyers also have protection under the home-building industry’s independent Consumer Code For Home Builders which came into effect from 1 April 2010. The code requirements are a set of core principles that home builders registered with NHBC must adopt to protect the interests of new home buyers. 
The Consumer Code for Home Builders was developed by the home-building industry to make the home buying process fairer and more transparent for purchasers. The Code aims to ensure that all buyers are treated fairly, know what levels of service to expect, are fully informed about their purchase and their consumer rights before and after they move in, and are provided with a speedy, low cost dispute resolution scheme to deal with complaints. 
The aim of the Code is to ensure that all new home buyers are: 
treated fairly, 
know what levels of service to expect, 
are given reliable information about their purchase and their consumer rights before and after they move in, and know how to access speedy, low-cost dispute resolution arrangements to deal with complaints. 
The Code reinforces best practice among home builders to make sure the level of information and customer service provided by all builders is consistently high. It builds on successful efforts already made by the industry to improve consumer satisfaction in recent years. 
The Code contains requirements that all home builders who are registered with the UK’s main new home warranty providers; NHBC, Premier Guarantee and LABC Warranty must comply with. 
More details are available at: Consumer Code For Home Builders